A customer has the right to request the documents the institution relied on in making the determination that an error did not occur. What is true about this statement?

The statement is accurate because under various regulations, particularly those enforced by the Consumer Financial Protection Bureau (CFPB), consumers have the right to access information regarding their accounts and any decisions made by financial institutions related to those accounts. When a customer raises a dispute or reports an error, they are entitled to an explanation of how the financial institution arrived at the conclusion that no error occurred. This transparency is essential for maintaining trust in financial interactions and allows customers to understand the basis of decisions impacting them.

Being able to request the documents that were used in the decision-making process further empowers consumers, ensuring they have the information necessary to challenge or discuss any discrepancies or concerns they might have. This right supports the broader regulatory goal of fostering fair practices and protecting consumers in their financial dealings.